Customer Satisfaction Policy

Our Mission is YOUR TOTAL SATISFACTION.
We want you to feel secure, confident and comfortable that any purchase you make, is the right one for you.

Service PLUS

"What support does George's Music offer?"
At George's Music, we're committed to provide you with quality service.
Our toll-free Customer Service Hot Line is 800-686-4723.
We are prepared to help you find the right product and get the most out of your purchase. In addition, many George's Music locations offer factory-authorized service by trained technicians.
"What services does George's Music offer?"
For your convenience, George's Music offers the following services:

• Toll-Free Customer Service Hot Line - 800-686-4723
• "Musician-Friendly" Financing with George's Music's Exclusive Musician's Express Card
• Lessons with Qualified Instructors (available at select locations)
• Special Orders in any amount
• Easy 2-Month Layaway Plan
• No-Obligation Sheet Music Ordering
• In-House Service Departments (available at select locations)
• VIP Benefits and Discounts
• Email Club: Discounts, Specials & News on Upcoming Events
• Guitar and Drum Club: Save on Strings and Sticks
• Artist and Manufacturer Clinics

"Does my purchase come with a warranty?"
New instruments and electronics are sold with a factory warranty. Warranty repairs will be handled at no charge if you provide a copy of your sales receipt. (All manufacturers and service centers require proof of purchase.) Warranties begin from the date of purchase and vary in length from one manufacturer to another.
If the manufacturer requires that a product be shipped to a service facility for warranty repairs, there may be a charge to you for shipping and handling. Out-of-warranty repairs will include a diagnostic fee which will be applied to the labor and shipping fee. Refer to the warranty information accompanying your product for details. Abuse of products voids all warranties.
If you have any questions about any of the products we sell, we are here to help. Just give us a call or stop by any one of our locations. Thank you for giving us the opportunity to serve you.
+ Restrictions

Product Satisfaction

"Can I return my merchandise if I'm not satisfied?"
At George's Music, if you're not completely satisfied with your purchase, simply return it in original condition within 30 days and we'll gladly exchange it or give you a full refund.**
+ Restrictions

On open-box returns in the following product categories, there is a 14-day return period, and 15% restocking fee. (Defective products may be exchanged for an identical product without the assesment of a restocking fee.)
- Recording devices	- Rackmount signal processors
- Studio monitors	- Pro keyboards & workstations
- DJ mixers, turntables & CD players	- Fog machines & lighting effects
Return your purchase to any George's Music location with your receipt, manual(s), blank warranty card, and original packaging (including cables, power adapters, UPC codes etc. as well as the actual packaging) for exchange or refund.

Price Protection

"What if I find the item somewhere else at a lower price?"
If at any time within 30 days of your purchase, you should find the identical item advertised by a local, authorized dealer at a lower price, just bring in the ad along with your receipt and we will gladly refund the difference. This does not apply to verbal quotes, internet, mail order sales, free offers, or "B" stock or reconditioned merchandise.

Huge Selection!

George’s Music is truly “The Musician’s Choice”™. Our stores are jam-packed with thousands of items from the leading musical instrument manufacturers throughout the world. We stock hundreds of products you won’t see anywhere else. Our huge multi-million dollar product selection allows you to compare name brand products side-by-side. We make it easy for you to buy right the first time.

Factory Trained "Super" Staff

Our staff has been trained by factory product specialists from all over the country. We’re here to answer your questions before and after you make your purchase. By the way, our product specialists know that “Making you #1 is what makes us #1.” We’re large enough to get you the best price on the best gear, but small enough to give you the down home service you deserve.

Thanks for Making George's Music #1

George’s Music’s sales volume ranks us among the top 1% of all music stores in America! Thanks for your support over the last 30 years. We’re working harder than ever to continue to earn your business!