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Why George's Music?
Customer Satisfaction Policy
Our Mission is YOUR TOTAL SATISFACTION.
We want you to feel secure, confident and comfortable that any purchase
you make, is the right one for you.
Service PLUS
"What support does George's Music offer?"
At George's Music, we're committed to provide you with quality service.
Our toll-free Customer Service Hot Line is 800-544-7625.
We are prepared to help you find the right product and get the most out of your purchase.
In addition, many George's Music locations offer factory-authorized service by trained technicians.
"What services does George's Music offer?"
For your convenience, George's Music offers the following services:
- Toll-Free Customer Service Hot Line - 800-544-7625
- "Musician-Friendly" Financing with George's Music's Exclusive Musician's Express Card
- Lessons with Qualified Instructors (available at select locations)
- Special Orders in any amount
- Easy 2-Month Layaway Plan
- No-Obligation Sheet Music Ordering
- In-House Service Departments (available at select locations)
- VIP Benefits and Discounts
- Email Club: Discounts, Specials & News on Upcoming Events
- Guitar and Drum Club: Save on Strings and Sticks
- Artist and Manufacturer Clinics
"Does my purchase come with a warranty?"
New instruments and electronics are sold with a factory warranty. Warranty repairs will be handled
at no charge if you provide a copy of your sales receipt. (All manufacturers and service centers
require proof of purchase.) Warranties begin from the date of purchase and vary in length from one
manufacturer to another.
If the manufacturer requires that a product be shipped to a service facility for warranty repairs,
there may be a charge to you for shipping and handling. Out-of-warranty repairs will include a
diagnostic fee which will be applied to the labor and shipping fee. Refer to the warranty information
accompanying your product for details. Abuse of products voids all warranties.
If you have any questions about any of the products we sell, we are here to help. Just give us a call
or stop by any one of our locations. Thank you for giving us the opportunity to serve you.
+ Restrictions
: Due to certain legal and health restrictions, computer software, books, videos, CDs, harmonicas,
internal earphones, earplugs, and microphones are exempt from this policy. DJ cartridges, fog fluid,
demo gear, opened strings, and tubes are also exempt, as are any items special ordered from a
manufacturer for a specific customer. Any other product exemptions may be noted on customer receipts
at time of purchase.
Product Satisfaction
"Can I return my merchandise if I'm not satisfied?"
At George's Music, if you're not completely satisfied with your purchase, simply return it in original
condition within 30 days and we'll gladly exchange it or give you a full refund.
+ Restrictions
On open-box returns in the following product categories, there is a 14-day return period, and 15% restocking fee. (Defective products may be exchanged for an identical product without the assessment of a restocking fee.) |
- Recording devices |
- Rackmount signal processors |
- Studio monitors |
- Pro keyboards & workstations |
- DJ mixers, turntables & CD players |
- Fog machines & lighting effects |
Return your purchase to any George's Music location with your receipt, manual(s), blank warranty card, and original packaging (including cables, power adapters, UPC codes etc. as well as the actual packaging) for exchange or refund. |
Price Protection
"What if I find the item somewhere else at a lower price?"
If at any time within 30 days of your purchase, you should find the identical item advertised by a local, authorized
dealer at a lower price, just bring in the ad along with your receipt and we will gladly refund the difference. This
does not apply to verbal quotes, internet, mail order sales, free offers, or "B" stock or reconditioned merchandise.
Huge Selection!
George's Music is truly "The Musician's Choice"™. Our stores are jam-packed with
thousands of items from the leading musical instrument manufacturers throughout the
world. We stock hundreds of products you won't see anywhere else. Our huge multi-million
dollar product selection allows you to compare name brand products side-by-side. We
make it easy for you to buy right the first time.
Factory Trained "Super" Staff
Our staff has been trained by factory product specialists from all over the country. We're
here to answer your questions before and after you make your purchase. By the way, our
product specialists know that "Making you #1 is what makes us #1." We're large enough
to get you the best price on the best gear, but small enough to give you the down home
service you deserve.
Thanks for Making George's Music #1
George's Music's sales volume ranks us among the top 1% of all music
stores in America! Thanks for your support over the last 30 years. We're working
harder than ever to continue to earn your business!
History
George Hines opened his first George's Music store in Spring City, Pennsylvania on August 17, 1977. Since then, George's
Music has grown to a 7 store chain, making us the largest musical instrument retailer in the greater Philadelphia area.
In 1985, we opened our 2nd location in North Wales, PA followed in 1987 by our third store in Springfield (Delaware County).
1989 brought our 4th location on Street Rd. in Feasterville, PA. Then in 1992 George's Music opened it's 5th Pennsylvania
location in King of Prussia (moved in 1994 to Berwyn, PA which also includes the office headquarters).
In 1995, 10 years after opening our second store, George's Music enters the Florida music market with a store on International
Drive in Orlando. A year later, two more locations are opened in the Fern Park area of Orlando and in Jacksonville Beach.
Those stores were followed by storefronts in Orange Park (Jacksonville) and West Palm Beach, bringing us to our current count
of 7 stores in Pennsylvania and Florida.
Awards
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Chain Retailer of the Year
Music Inc
Retail Excellent Awards 2008
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Featured Article
MMR
January 2007
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Outstanding Achievement in Pro Audio and Technology
AIMM
2007
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Best Musical Instrument Retailer
Suburban Publications
2007
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Customer Service Award
Retail Excellence Awards
2007
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Outstanding Sales Growth
Taylor Guitars
2007
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Outstanding Achievement in Accessories
AIMM
2006
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Multi-Store Dealer Award
Music & Sound
2005
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Outstanding Achievement Award
DigiTech
2005
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Chain Retailer of the Year
Music Inc.
Retail Excellence Awards 2004
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Featured Article
Music Inc.
July 2003
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Multi-Store Dealer Award
Music & Sound
2003
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Overall Excellence Award
Music Inc.
Retail Excellence Awards 2002
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Featured Article
The Music Trades
July 2002
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Outstanding Performance
Taylor Guitars
2002
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Achievement Award
Musician's Express
2000
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Overall Achievement Award
Music Inc
Retail Excellence Awards 1997
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Overall Excellence Award
Music Inc.
Retail Excellence Awards 1996
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Key Dealer Award
DOD Electronics Corp
1993
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Advertising & Merchandising Award
Korg USA
1992
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Retailing Olympic Team
Music Inc.
1992
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Best Dealer Award
NAMM
1989
Customer Testimonials
Here's what our customers have to say...
"...I am so appreciative of all the help you gave us in putting together the right
equipment for our show...your people were so professional and thorough.
The equipment worked great, you made it perfect...It helped make our event
a success! Thanks."
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- Candice Thiele, Spring City, PA |
"...Your salesperson was the first that made me feel like my needs were more important
than the sale."
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- Stirling Pitcairn, North Wales, PA |
"...Other stores gave us the 'run around.' Your crew went out of their way to insure
everything was 100%. I am confident that you will stand behind our investment
for years to come."
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- William Bell, Council Rock School District, Feasterville, PA |
"On behalf of the congregation, I would like to thank you for all your assistance
in the selection of a new keyboard."
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- E. Carl Zimmerman, Pastor, Springfield, PA |
"It's good to know that yours is a company that is supportive of our endeavors.
We look forward to working with you in the coming years."
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- Cindy Clever and Chris Rorer, Berwyn, PA |
"Hey I just wanted to let you know I had a good experience shopping at George's
a couple weeks back. The salesman was very helpful and knowledgeable. He
figured out what was best for me with just hearing what I needed, showed
me options I didn't know about...you've got a repeat customer."
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- Jonathan, North Wales, PA |
"...We also wanted to say THANK YOU for having the Best Personnel. I have always
shopped at George's Music and will continue to do so! My Band mate is now
a George's Customer as well!"
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- Wendy and Kym, West Palm Beach, FL |
"Dealing with George's Music was one of the most delightful buying experiences I
ever had online. I would highly recommend anyone buying musical instruments
or accessories, to explore their options with George's Music. They were
extremely helpful, pleasant and professional to deal with. They really went
out of their way to service my needs."
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- James, Bohemia, NY (Online Customer) |
"...Our experience with George's Music in Orlando, from teachers to products, has
been extremely favorable."
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- Jackie, Orlando, FL |
"Excellent service. I had questions, they answered them and e-mailed me with shipping
notice. Thank you!"
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- Matt, Cortez, CO (Online Customer) |
Partners
George's Music Partners

AIMM - The Alliance of Independent Music Merchants
An alliance of leading musical instrument retailers and manufacturers whose
mission is to help develop and grow the music industry. By focusing on quality
products, educational programs and exceptional customer service, AIMM empowers
its stores to provide better value to customers.
George's Music is proud to be a founding and contributing member of the AIMM group.
For more information, visit www.musicmerchants.com
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