Why George's Music?
Customer Satisfaction Policy
Our Mission is YOUR TOTAL SATISFACTION.
We want you to feel secure, confident and comfortable that any purchase you make, is the right one for you.
"What support does George's Music offer?"
At George's Music, we're committed to provide you with quality service.Our toll-free Customer Service Hot Line is 800-544-7625.
We are prepared to help you find the right product and get the most out of your purchase. In addition, many George's Music locations offer factory-authorized service by trained technicians."What services does George's Music offer?"
For your convenience, George's Music offers the following services:
"Does my purchase come with a warranty?"
- Toll-Free Customer Service Hot Line - 800-544-7625
- "Musician-Friendly" Financing with George's Music's Exclusive Musician's Express Card
- Lessons with Qualified Instructors (available at select locations)
- Special Orders in any amount
- Easy 2-Month Layaway Plan
- No-Obligation Sheet Music Ordering
- In-House Service Departments (available at select locations)
- VIP Benefits and Discounts
- Email Club: Discounts, Specials & News on Upcoming Events
- Guitar and Drum Club: Save on Strings and Sticks
- Artist and Manufacturer Clinics
New instruments and electronics are sold with a factory warranty. Warranty repairs will be handled at no charge if you provide a copy of your sales receipt. (All manufacturers and service centers require proof of purchase.) Warranties begin from the date of purchase and vary in length from one manufacturer to another.
If the manufacturer requires that a product be shipped to a service facility for warranty repairs, there may be a charge to you for shipping and handling. Out-of-warranty repairs will include a diagnostic fee which will be applied to the labor and shipping fee. Refer to the warranty information accompanying your product for details. Abuse of products voids all warranties.
If you have any questions about any of the products we sell, we are here to help. Just give us a call or stop by any one of our locations. Thank you for giving us the opportunity to serve you.+ Restrictions
: Due to certain legal and health restrictions, computer software, books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. DJ cartridges, fog fluid, demo gear, opened strings, and tubes are also exempt, as are any items special ordered from a manufacturer for a specific customer. Any other product exemptions may be noted on customer receipts at time of purchase.
"Can I return my merchandise if I'm not satisfied?"
At George's Music, if you're not completely satisfied with your purchase, simply return it in original condition within 30 days
and we'll gladly exchange it or give you a full refund.+ Restrictions
|On open-box returns in the following product categories, there is a 14-day return period, and 15% restocking fee. (Defective products may be exchanged for an identical product without the assessment of a restocking fee.)|
| - Recording devices|| - Rackmount signal processors|
| - Studio monitors|| - Pro keyboards & workstations|
| - DJ mixers, turntables & CD players|| - Fog machines & lighting effects|
|Return your purchase to any George's Music location with your receipt, manual(s), blank warranty card, and original packaging (including cables, power adapters, UPC codes etc. as well as the actual packaging) for exchange or refund.|
"What if I find the item somewhere else at a lower price?"
If at any time within 30 days of your purchase, you should find the identical item advertised by a local, authorized dealer at a lower price, just bring in the ad along with your receipt and we will gladly refund the difference. This does not apply to verbal quotes, internet, mail order sales, free offers, or "B" stock or reconditioned merchandise.
George's Music is truly "The Musician's Choice"™. Our stores are jam-packed with thousands of items from the leading musical instrument manufacturers throughout the world. We stock hundreds of products you won't see anywhere else. Our huge multi-million dollar product selection allows you to compare name brand products side-by-side. We make it easy for you to buy right the first time.
Factory Trained "Super" Staff
Our staff has been trained by factory product specialists from all over the country. We're here to answer your questions before and after you make your purchase. By the way, our product specialists know that "Making you #1 is what makes us #1." We're large enough to get you the best price on the best gear, but small enough to give you the down home service you deserve.
Thanks for Making George's Music #1
George's Music's sales volume ranks us among the top 1% of all music stores in America! Thanks for your support over the last 40+ years. We're working harder than ever to continue to earn your business!
George Hines opened his first George's Music store in Spring City, Pennsylvania on August 17, 1977. Since then, George's Music has grown to a multi-store chain, currently the largest musical instrument retailer in the greater Philadelphia area.
In 1985, we opened our 2nd location in North Wales, PA followed in 1987 by our third store in Springfield (Delaware County). 1989 brought our 4th location on Street Rd. in Feasterville, PA. Then in 1992 George's Music opened it's 5th Pennsylvania location in King of Prussia (moved in 1994 to Berwyn, PA which also includes the office headquarters).
In 1995, George's Music entered the Florida music market and currently serves area musicians via our superstore in Jacksonville Beach and our eCommerce fulfillment center in Jupiter, FL.
Chain Retailer of the Year
Retail Excellent Awards 2008
Outstanding Achievement in Pro Audio and Technology
Best Musical Instrument Retailer
Customer Service Award
Retail Excellence Awards
Outstanding Sales Growth
Outstanding Achievement in Accessories
Multi-Store Dealer Award
Music & Sound
Outstanding Achievement Award
Chain Retailer of the Year
Retail Excellence Awards 2004
Multi-Store Dealer Award
Music & Sound
Overall Excellence Award
Retail Excellence Awards 2002
The Music Trades
Overall Achievement Award
Retail Excellence Awards 1997
Overall Excellence Award
Retail Excellence Awards 1996
Key Dealer Award
DOD Electronics Corp
Advertising & Merchandising Award
Retailing Olympic Team
Best Dealer Award
Here's what our customers have to say...
|"...I am so appreciative of all the help you gave us in putting together the right equipment for our show...your people were so professional and thorough. The equipment worked great, you made it perfect...It helped make our event a success! Thanks." |
- Candice Thiele, Spring City, PA
|"...Your salesperson was the first that made me feel like my needs were more important than the sale." |
- Stirling Pitcairn, North Wales, PA
|"...Other stores gave us the 'run around.' Your crew went out of their way to insure everything was 100%. I am confident that you will stand behind our investment for years to come." |
- William Bell, Council Rock School District, Feasterville, PA
|"On behalf of the congregation, I would like to thank you for all your assistance in the selection of a new keyboard." |
- E. Carl Zimmerman, Pastor, Springfield, PA
|"It's good to know that yours is a company that is supportive of our endeavors. We look forward to working with you in the coming years." |
| ||- Cindy Clever and Chris Rorer, Berwyn, PA|
|"Hey I just wanted to let you know I had a good experience shopping at George's a couple weeks back. The salesman was very helpful and knowledgeable. He figured out what was best for me with just hearing what I needed, showed me options I didn't know about...you've got a repeat customer." |
- Jonathan, North Wales, PA
|"...We also wanted to say THANK YOU for having the Best Personnel. I have always shopped at George's Music and will continue to do so! My Band mate is now a George's Customer as well!" |
- Wendy and Kym, West Palm Beach, FL
|"Dealing with George's Music was one of the most delightful buying experiences I ever had online. I would highly recommend anyone buying musical instruments or accessories, to explore their options with George's Music. They were extremely helpful, pleasant and professional to deal with. They really went out of their way to service my needs." |
- James, Bohemia, NY (Online Customer)
|"...Our experience with George's Music in Orlando, from teachers to products, has been extremely favorable." |
- Jackie, Orlando, FL
|"Excellent service. I had questions, they answered them and e-mailed me with shipping notice. Thank you!" |
| ||- Matt, Cortez, CO (Online Customer)|
George's Music Partners
AIMM - The Alliance of Independent Music Merchants
An alliance of leading musical instrument retailers and manufacturers whose mission is to help develop and grow the music industry. By focusing on quality products, educational programs and exceptional customer service, AIMM empowers its stores to provide better value to customers.
George's Music is proud to be a founding and contributing member of the AIMM group.
For more information, visit www.musicmerchants.com