The following is a list of questions we get most often about the site.
If your question is not addressed here, CLICK HERE to contact us directly and we’ll have a REAL PERSON get back to you shortly.
Heck, even if your question is answered here, feel free to Contact Us just to say ‘Hi.’ We love that!
What if I want to pick up an item in-store?
Great! We’d be happy to see you! Simply shop our site like normal and when you get to the
checkout page, select In-Store Pickup as your delivery method. Then select which location
you would prefer to retrieve your item from and complete the checkout process. We’ll get
everything ready for you and send you an email when your item is ready to be picked up.
Please note: We value your time! So please make sure you receive a confirmation email
indicating your order is ready for pickup. In-stock items are typically ready for pickup
within 24 to 48 hours. If you have any questions as to the status of your order, please
don’t hesitate to contact us via email or give us a call at 800.544.ROCK.
What if I can’t find the item I want on your site?
No problem. Simply call us toll free at 1-800-544-ROCK, and tell us what you had in mind.
If you don’t see something online, that doesn’t mean we don’t have it. With 7 retail
locations housing millions of dollars worth of inventory we can get just about anything you
want. Looking for that hard to find or obscure item? We’ll be happy to special order almost
anything no matter how big or small and can also answer any questions you might have about
the product. If you’d like to make an after hours order (regular hours are: Mon.-Fri.
9:30am-6pm EST), you can call and leave us a message or CLICK HERE
to contact us by email.
Is it safe to use my credit card online?
We’ve made SURE of it. Check the bottom right corner of your browser during the checkout
process and see the little padlock icon. Plus, you can see our GoDaddy Security badge on
the bottom right of the page as well; always working for you. If you’re still concerned,
no problem, we offer you alternate checkout options like PayPal to make sure that you feel
safe when ordering with us.
When will my order be processed?
All orders placed by 3pm on weekdays are processed the same day. Orders placed after 3pm or on
weekends are processed the next business day. (Holidays excluded).
Will I be charged sales tax on my order?
No! But... George’s Music is required by law to charge sales tax in the states of Pennsylvania
and Florida. So if you’re in either of those states, you will be charged the applicable sales tax.
How do I redeem a discount code I received when checking out on your site?
In general, it is entered into the field at the credit card step called "Discount Code". For detailed
instructions, please Click Here.
What if I have a problem with the site or placing an order?
Oh no! We work hard to make sure that the site is always functioning correctly to give you the
easiest of shopping experiences. If you encounter a problem during your visit, please let us
know and we’ll work to fix it for you. Call us at 1-800-544-ROCK during normal business hours
(Mon.-Fri. 9:30am-6pm EST) or CLICK HERE
to contact us electronically.
Is this the same George's Music that has a physical store near my house?
Yes! George's Music has 7 locations in Pennsylvania and Florida and has been serving musicians
for over 30 years! Click Here for a list of our store locations.
Is there really a 'George' or is he just the spokesman for some giant corporate conglomerate?
There IS a real 'George.' George Hines is the founder and current President of George's
Music. For more info on our company history, Click Here.