Frequently Asked Questions

Great! We’d be happy to see you! Simply shop our site like normal and when you get to the checkout page, select In-Store Pickup as your delivery method. Then select which location you would prefer to retrieve your item from and complete the checkout process. We’ll get everything ready for you and send you an email when your item is ready to be picked up. Please note: We value your time! So please make sure you receive a confirmation email indicating your order is ready for pickup. In-stock items are typically ready for pickup within 24 to 48 hours. If you have any questions as to the status of your order, please don’t hesitate to contact us via email or give us a call at 800.544.ROCK.

No problem. Simply call us toll free at 1-800-544-ROCK, and tell us what you had in mind. If you don’t see something online, that doesn’t mean we don’t have it. With 7 retail locations housing millions of dollars worth of inventory we can get just about anything you want. Looking for that hard to find or obscure item? We’ll be happy to special order almost anything no matter how big or small and can also answer any questions you might have about the product. If you’d like to make an after hours order (regular hours are: Mon.-Fri. 9:30am-6pm EST), you can call and leave us a message or CLICK HERE to contact us by email.

All orders placed by 3pm on weekdays are processed the same day. Orders placed after 3pm or on weekends are processed the next business day. (Holidays excluded).

No! But... George’s Music is required to charge sales tax in the states of California, Pennsylvania and Florida. So if you’re in those states, you will be charged the applicable sales tax.

All payments are encrypted and secure on George's Music website. If you’re still concerned, no problem, we offer you alternate checkout options like PayPal to make sure that you feel safe when ordering with us.

In general, it is entered into the field at the checkout credit card step called "Discount Code". For detailed instructions, please Click Here.

Oh no! We work hard to make sure that the site is always functioning correctly to give you the easiest of shopping experiences. If you encounter a problem during your visit, please let us know and we’ll work to fix it for you. Call us at 1-800-544-ROCK during normal business hours (Mon.-Fri. 9:30am-6pm EST) or CLICK HERE to contact us electronically.

Yes! George's Music has 7 locations in Pennsylvania and Florida and has been serving musicians for over 30 years! Click Here for a list of our store locations.

There is a real 'George.' George Hines is the founder and current President of George's Music. For more info on our company history, Click Here.